Vibkings Social Manager

Terms of Service

Last updated 30 October 2026

1. About these terms

These terms are an agreement between you and Vibkings Global Limited, a company registered in Nigeria ("Vibkings", "we", "us"). They cover your use of Vibkings Social Manager at https://social.vibkings.com ("the service").

By creating an account or using the service, you agree to these terms. If you use the service for a business, you confirm you are allowed to accept these terms on its behalf, and "you" includes that business. Our Privacy Policy explains how we handle personal data.

2. Accounts and workspaces

  • You must be at least 18 and give accurate details when you sign up.
  • Keep your password safe and don't share your account. Tell us straight away at support@vibkings.com if you think someone else has used it.
  • Each business uses a workspace. The workspace owner decides who joins and which role each person has, and is responsible for what their team does in the workspace.
  • Important actions, such as publishing, approving, changing settings and payments, are recorded in the workspace's activity log.

3. Connecting Facebook and Instagram

  • You connect your Facebook Pages and Instagram professional accounts through Meta's official sign-in. We never ask for, or store, your Facebook or Instagram password.
  • Only connect accounts you own or are authorised to manage. You must also follow Meta's terms and policies, including the Facebook Terms, Instagram Terms of Use and Meta's Community Standards.
  • What we can do with a connected account depends on what Meta allows and the permissions you grant. Meta may change or withdraw features, and we can't offer a feature that Meta's official tools don't support. We show which features are available for each account.
  • You can disconnect an account at any time in the service, or remove our app in your Facebook or Instagram settings. When you do, we delete the access tokens we hold for it.

4. Your content and your customers' data

  • You own the posts, images, videos, business facts and replies you add ("your content"). You give us permission to store, process, adapt (for example resizing or AI drafting) and send your content, only to run the service for you.
  • You're responsible for your content: that you have the rights to it, that it is accurate and lawful, and that your prices, offers and promises to customers are correct.
  • Comments and messages from your customers, and the leads you record, are handled on your behalf and on your instructions. For that data, your business is the controller and we are your processor. You're responsible for having a lawful basis to use it and for answering your customers' questions about their data; we'll help where we can.
  • We don't sell your content or your customers' data.

5. AI features

  • The service can draft captions, replies and summaries with AI. AI can make mistakes. Review drafts before you send or publish them.
  • The AI is told to use only the business facts you have approved in your knowledge base, and to pass questions to your team when it isn't sure. It won't stop every error, so keep your facts up to date.
  • Automatic replies are off by default. If you turn them on, you choose which kinds of question they answer, and you're responsible for those replies as if your team had sent them. You can pause all automation at once at any time.
  • We don't promise any reach, engagement, followers or sales from posts or hashtags.
  • Our AI provider doesn't use your data to train its models, and neither do we.

6. Acceptable use

You must not use the service to:

  • break any law or anyone else's rights, including copyright and privacy;
  • send spam, misleading or deceptive content, or unsolicited bulk messages;
  • post content that is hateful, harassing, violent, sexually explicit or fraudulent;
  • impersonate a person or business, or manage accounts you aren't authorised to;
  • get around Meta's or our limits, scrape data, or use the service in a way that breaks a social platform's rules;
  • attack, overload, probe or reverse-engineer the service, or access another workspace's data;
  • ask customers for passwords, one-time codes or full card details.

We may remove content or suspend access that breaks these rules.

7. Plans, payments and AI coins

  • New workspaces start with a free trial. After that, the workspace needs a paid plan to keep publishing and using AI features. Current plans, limits and prices are shown on the Plan and billing page before you pay.
  • Plans are paid in advance for a month or a year. Payments are taken by our payment provider; we never see or store your full card details. Unless the checkout says otherwise, a plan does not renew automatically: you pay again to continue.
  • If a plan ends and isn't renewed, there is a short grace period. After it, publishing and AI features pause until you pay again. Your data stays in your workspace.
  • AI features use AI coins. Each plan includes coins every 30 days; unused included coins expire at the end of those 30 days. Coins you buy separately (top-up coins) don't expire while your workspace exists. Coins have no cash value and can't be transferred or refunded, except where the law requires.
  • Payments are non-refundable once a plan period or coin pack has started, except where the law requires, or where we couldn't provide the service because of a fault on our side. If you think you were charged by mistake, email support@vibkings.com with the payment reference.
  • We may change prices. Changes never affect a period you've already paid for, and we'll show new prices before you pay.

8. Availability and changes to the service

We work to keep the service running and your scheduled posts publishing on time, but we can't promise it will always be available or free of errors. Publishing and replies depend on Meta's systems, which may be slow, unavailable or reject a request. When a post or reply fails, we show it as failed rather than as sent. We may improve, change or remove features; if we remove a major feature you've paid for, we'll tell you in advance.

9. Suspension, cancellation and deletion

  • You can stop using the service at any time. The workspace owner can download all of the workspace's data, and ask for the workspace to be deleted, in Settings → Your data.
  • A deleted workspace is removed 30 days after the request; the owner can cancel during that time. Publishing and automatic replies stop as soon as deletion is requested.
  • We may suspend or close an account or workspace that seriously or repeatedly breaks these terms, puts others at risk, or where the law or Meta requires it. Where we reasonably can, we'll tell you first and give you a chance to download your data.

10. Warranties and liability

  • The service is provided "as is". As far as the law allows, we don't give warranties beyond those in these terms.
  • As far as the law allows, we aren't liable for indirect or consequential losses, such as lost profits, sales, customers or reputation, or for losses caused by Meta, your content, or replies you or your automation rules sent.
  • As far as the law allows, our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim.
  • Nothing in these terms limits liability that can't be limited by law, such as for fraud.
  • You agree to cover our reasonable losses if a claim is brought against us because of your content or your breach of these terms.

11. Changes to these terms

We may update these terms. If a change is significant, we'll tell workspace owners by email or in the service at least 14 days before it takes effect. If you keep using the service after that, the new terms apply.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Nigeria have jurisdiction. Before going to court, please contact us so we can try to resolve the issue.

13. Contact

Vibkings Global Limited. Email support@vibkings.com.